Delivering Happiness: A Presentation by Zappos CEO Tony Hsieh
Posted in Society, eCommerce on March 24th, 2009 by Tony Cecala – Be the first to comment
Zappos – SXSW – 3-14-09
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Tony Hsieh gave this presentation at SXSW conference in Austin, March 14, 2009. Watch the videos to get the full experience. When it comes to customer service Tony not only “get’s it”, he “invents it”. Learn how to use outstanding customer service as the backbone of your business. My favorite meme from this presentation, “Zappos is a service company that happens to sell clothing…”
