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Delivering Happiness: A Presentation by Zappos CEO Tony Hsieh

By Tony Cecala on March 24, 2009

Zappos – SXSW – 3-14-09
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Tony Hsieh gave this presentation at SXSW conference in Austin, March 14, 2009. Watch the videos to get the full experience. When it comes to customer service Tony not only “get’s it”, he “invents it”. Learn how to use outstanding customer service as the backbone of your [...]

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SXSWi 2009: Sketchnotes 15-16

By Tony Cecala on March 24, 2009

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SXSWi 2009: Sketchnotes 15-16, originally uploaded by Mike Rohde.

Notes from Tony Hsieh’s SXSW 2009 Talk

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