Tony Cecala » zappos http://tonycecala.com embrace the future Sat, 25 Feb 2012 17:43:36 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Delivering Happiness: A Presentation by Zappos CEO Tony Hsieh http://tonycecala.com/362/delivering-happiness-a-presentation-by-zappos-ceo-tony-hsieh/?utm_source=rss&utm_medium=rss&utm_campaign=delivering-happiness-a-presentation-by-zappos-ceo-tony-hsieh http://tonycecala.com/362/delivering-happiness-a-presentation-by-zappos-ceo-tony-hsieh/#comments Tue, 24 Mar 2009 15:29:21 +0000 Tony Cecala http://TonyCecala.com/?p=362

Tony Hsieh gave this presentation at SXSW conference in Austin, March 14, 2009. Watch the videos to get the full experience. When it comes to customer service Tony not only “get’s it”, he “invents it”. Learn how to use outstanding customer service as the backbone of your business. My favorite meme from this presentation, “Zappos is a service company that happens to sell clothing…”

]]> http://tonycecala.com/362/delivering-happiness-a-presentation-by-zappos-ceo-tony-hsieh/feed/ 0 SXSWi 2009: Sketchnotes 15-16 http://tonycecala.com/364/sxswi-2009-sketchnotes-15-16/?utm_source=rss&utm_medium=rss&utm_campaign=sxswi-2009-sketchnotes-15-16 http://tonycecala.com/364/sxswi-2009-sketchnotes-15-16/#comments Tue, 24 Mar 2009 15:26:39 +0000 Tony Cecala http://TonyCecala.com/364/sxswi-2009-sketchnotes-15-16/ .flickr-photo { border: solid 2px #000000; } .flickr-yourcomment { } .flickr-frame { text-align: left; padding: 3px; } .flickr-caption { font-size: 0.8em; margin-top: 0px; }

SXSWi 2009: Sketchnotes 15-16, originally uploaded by Mike Rohde.

Notes from Tony Hsieh’s SXSW 2009 Talk

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