by Tony Cecala | Business
Tony Hsieh gave this presentation at SXSW conference in Austin, March 14, 2009. Watch the videos to get the full experience. When it comes to customer service Tony not only “get’s it”, he “invents it”. Learn how to use outstanding... by Tony Cecala | Technology
SXSWi 2009: Sketchnotes 15-16, originally uploaded by Mike Rohde. Notes from Tony Hsieh’s SXSW 2009 Talk